Frequently Asked Questions
DO YOU CHARGE SALES TAX?
Sales tax is automatically added to all orders shipped to any address within the State of California.
HOW DO YOU SHIP YOUR ORDERS?
Most orders ship by FedEx. For other arrangements, please send an e-mail via our contact page.
WHAT ARE YOUR SHIPPING/HANDLING CHARGES?
Our web site requests a real-time quote from FedEx for the weight of your order from Southern California to your Ship-To ZIP code, based on the class of service you have selected (FedEx Ground, FedEx Express Saver, FedEx 2Day or FedEx Standard Overnight).
DO YOU SELL INFORMATION ABOUT ME TO OTHERS?
We will never share any of your personal information without your prior consent. The data we gather from the Billing and Ship-To information is filed and used only to help us enhance the features and content of our site – it is not used or shared in any other way.
WHAT IS YOUR RETURN POLICY?
As a general rule, we cannot accept returns on any product that has been used. Click on the “TERMS AND CONDITIONS” button (at the bottom of the CHECKOUT page, before you select your payment method) for the latest information.
DO YOU CHARGE A RESTOCKING FEE?
We do charge a 10% restocking fee for all orders that are returned for refund not due to our mistake. There is no restocking fee for exchanges and store credits, which are issued only for the purchase price of the item, not for shipping charges. Shipping fees will be charged when we send your exchange item.
I RECEIVED THE WRONG ITEM. DO YOU PAY FOR RETURN SHIPPING?
First, sorry for the mix-up. We’ll do what we can to make it right. You will be reimbursed for the Return Shipping charges when we receive your package.
Please do the following:
Email us to request a Return Authorization Number within 7 days of receiving the merchandise.
Please be sure to let us know you are returning it because you received the wrong item.
We will generally respond with your Return Authorization Number within 2-3 business days.
Your return package must then be postmarked within 7 days of the authorization date.
I HAVE MY BROWSER SET TO ACCEPT “COOKIES”, BUT I STILL CAN’T PLACE AN ORDER. WHAT’S WRONG?
If you have your Browser set to accept Cookies but still can’t add items to your Shopping Cart, you probably are having a problem with the cache. When you try to add something to your Shopping Cart, your request was received, but the screen that appeared is from your cached memory. This problem can be solved by clicking on the “Refresh” or “Reload” button on the top navigation bar of your Browser.
HOW DO I REVIEW WHAT’S IN MY SHOPPING CART?
At the top of each Shopping page there is a “CHECK OUT” link … click on it to see a list of the products you have placed in your Shopping Cart. You’ll see a Merchandise Subtotal, the Shipping Charges, and the Grand Total.
You can change the quantity of any product in your cart by changing the number in the “Quantity” column and clicking on “RECALCULATE”.
You can “put back” a product by changing the quantity to 0 (zero) and clicking on “RECALCULATE”.
Keep shopping by clicking on the “RETURN TO BROWSING” button.
When you’re finished browsing, click on the “CHECKOUT/ALL DONE” button.